Beyond Satisfaction: Creating Customer Delight
Thursday, 30 January 2025 | Wyndham Grand Athens, Athina Hall
In today’s rapidly evolving landscape, where technology is constantly reshaping customer expectations and raising the bar for personalized, seamless interactions, the ability to not only meet but exceed those expectations and deliver truly exceptional experiences is paramount for businesses aiming to thrive and maintain a competitive edge. For seven years, CX Summit has been the compass guiding the evolution of customer experience. In 2025, we continue this tradition, offering an immersive exploration of the cutting-edge trends, strategies, and technologies that are not just shaping the future – they are creating it.
Creating the CX Future, Together
On January, 2025, CX Summit delves into the future of Customer Experience, exploring how AI, automation, and personalization can create exceptional experiences in an increasingly digital world. The summit will analyze challenges and opportunities, and showcase best practices for measuring and improving customer satisfaction.
Featuring keynote speakers, case studies, and networking opportunities, CX Summit 2025 is a must-attend event for those interested in exploring the future of business and customer relationships. Whether you’re a seasoned professional or new to the field, we invite you to join this exciting conversation and discover how you can create value and differentiate through Customer Experience.
Key Topics
- Ethical AI and Data Privacy: This is crucial as AI becomes more integrated into CX, ensuring responsible and transparent use of data.
- Sustainability and CX: Consumers increasingly demand sustainable practices, making this a key differentiator for businesses.
- Omnichannel Experience: Providing seamless experiences across channels is vital in today’s multi-platform world.
- Accessibility and Inclusion: Designing CX that caters to everyone fosters a sense of belonging and expands your customer base.
- Employee Experience and CX: Happy employees lead to happy customers, highlighting the importance of internal culture.
- Measuring and Improving CX: Data-driven insights are essential for optimizing and demonstrating the ROI of CX initiatives.
- Emerging Technologies and CX: Staying ahead of the curve with technologies like the metaverse and Emotion AI can create innovative experiences.
- Hyper-Personalization: Tailoring experiences to individual customers enhances engagement and fosters loyalty.
- CX for the Next Generation: Understanding the preferences of Gen Z and younger demographics is crucial for future success.
International Speakers
Greek Speakers
Who Will Be There
CX Summit 2025 will bring together Heads of Marketing and Sales • Customer Service and Support Leaders • Innovation and Technology Leaders • Consultants and Analysts • User Experience Designers • Data Scientists and Analysts • Marketing Automation Specialists • Customer Experience Heads • Customer Relations Heads • Customer Loyalty Heads • Customer Operations Heads • Contact Centre Heads • Heads of Product Development and Innovation • Heads of UX • Chief Digital Heads • Technology Heads • Heads of Consumer Insights and Analytics • Senior Management (CEO, CMO, COO, CTO)
Why You Should Attend
- Discover the latest trends, opportunities, and advancements in Customer Experience from seasoned practitioners, academics, CX influencers, and consultants with extensive international expertise and notable accolades.
- Dive deep into innovative practices and successful CX initiatives across diverse industries.
- Connect with experienced executives from the CX community to exchange knowledge and experiences.
- Network with business leaders, entrepreneurs, strategists, and decision-makers who have crafted the most effective strategies and programs in Customer Experience.
Become a Sponsor
Become a Sponsor 2025
Statements of Key Leads
Grand Sponsor
At Morphis Consulting, we are dedicated to being your strategic partner on the path to operational excellence. Working closely with every level of your organization, we ask the right questions and leverage proven methodologies to design and implement practical, effective, and sustainable solutions. Our focus is on streamlining operations, reducing complexity, and enabling you to deliver exceptional products and services to your customers, while optimizing your cost structure. A cornerstone of our approach is empowering your teams with the skills and behaviors that foster a culture of continuous improvement, securing lasting success. Backed by extensive international experience, our professionals have successfully delivered projects across diverse industries, including financial services, manufacturing, logistics, and healthcare.
Sponsors
Barphone has 50+ years of experience in Telecommunications. We are experts in Contact Center and Unified Communications solutions and services, and we provide unique experiences in communication and collaboration for both end-customers and employees. Our strategy is based on 3 pillars: Cloud First, Consulting Services, Multi-vendor Approach. We have established strategic partnerships with market leaders such as Avaya, Genesys, Microsoft, Audiocodes, Jabra.
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY has maintained a presence in the Greek market for nearly 100 years, with offices currently in Athens, Thessaloniki and Patras, offering a wide range of services to meet the needs of clients. All in to shape the future with confidence. To learn more about EY, please visit ey.com/en_gr
