Rania Mytilinaiou

Rania Mytilinaiou is a senior customer experience and customer support executive specializing in AI-enabled service transformation. As Head of Customer Support at NRG Trading House S.A., she leads the integration of digital tools, data-driven processes, and customer-centric strategies to elevate service quality and operational efficiency.

With a strong focus on the future of customer support, Rania brings deep expertise in leveraging AI, automation, and analytics to design scalable, high-impact customer experiences. She is a frequent contributor to discussions on digital CX transformation, leadership, and the evolving role of customer support in modern organizations.