Marco Merkx

Marco Merkx is a customer engagement and digital commerce leader with over 25 years of experience helping retailers and consumer brands build stronger customer relationships and drive commercial growth.

At IKEA, he shapes customer engagement, loyalty, CRM and customer experience across a global franchise system spanning more than 60 markets.

His career includes leadership roles at bol.com, Orange, Metro, Etam Group, LolaLiza and Jan Linders, delivering measurable results in customer loyalty, digital commerce and business performance.

Combining strategic insight with hands-on execution, Marco brings a practical perspective on how customer data, technology and AI can create meaningful relationships, lasting loyalty and sustainable business growth.