Greetings

Elina Nikaki, President of the Board, Hellenic Institute of Customer Service (HICS)
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How to Create a Magical Customer Experience?

Vladimir Vulic, Digital transformation strategist
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CX and Operational Excellence: The Path to Superior Customer Experience and Business Success

Dr. Morphis Tsalikidis, Managing Director and Founder, Morphis Consulting
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It’s About Employee Experience, Not Customer Experience!

Thirza Schaap, Cofounder, trainer and consultant, CX Unraveled
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Empower CX & EX with Next-Gen CCaaS

Vassilis Koutsopagos, CX Senior Consultant, Barphone
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Ignite What Already Shines: Lighting the Path to CX Excellence

Lefteris Antonopoulos, Youth & Mass Segments Manager, Vodafone Greece
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Building a VOC Program: Pitfalls to avoid, and tips to follow.

Odisseas Trikaliotis, Chief Experience Officer, Ipsos
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Redesign CX operations by building an orchestration engine

Konstantinos Kourtis, Head of Customer Journeys’ Discovery, Eurobank
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Accelerating Digital Adoption in Customer Service: COSMOTE’s Success Story

George Bitinis, Residential Customer Service & Sales Senior Manager, OTE-COSMOTE
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AI will not replace the CX Professional, but it will replace the CX Professional who does not embrace AI

Peter Verheijde, Cofounder, trainer and consultant, CX Unraveled
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Powering What Matters: Redefining Energy Through Customer Relevance

Melanie Avraam, Head of Customer Operations & Customer Experience, elpedison
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Accessibility and Inclusion: Creating Customer Experiences for Everyone

Kleopatra-Clairie Chatzigianni, Communications Manager, Toyota Hellas S.A
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From Chaos to Clarity: Finding Harmony Between Personalisation and Simplicity in CX Design

Michael Brandt, Founder & Senior Consultant, CX-Excellence
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Empathetic Communication & Customized Services

Petros Dalmaras, Customer Service & Triangular Sales Manager, Athenian Brewery
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Loyalty Programs: bandwagon or an opportunity to offer time well-spent?

Lampros Romanos, Omni-loyalty deployment manager, Philip Morris International
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Creating Memorable Customer Journeys

Konstantinos Tsallas, Head of Marketing & Communication, Golden Home Real Estate
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