Welcome Note

Panagiotis Kyziridis, General Secretary of the Board, Hellenic Institute of Customer Service (HICS) /Training & Development Senior Consultant RESPONSE S.A.
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“The human dividend”

Gregorio Uglioni, Associate Partner, Forward | CX & Business Transformation Leader / CX Goalkeeper
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“Human vs AI: Let Your CX Vision Lead the Way”

Daniel Ord, International CX Expert, Founder, OmniTouch International
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“Emotion AI: Decoding the Brain Behind Customer Decisions”

Dr. Ana Iorga, CEO and Chief Neuroscientist at Buyer Brain
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“From Insight to Impact: Reimagining Customer Experience in the Age of AI and Behavioural Analytics”

Peter Dorrington, Behavioural Analytics & CX Strategy Expert, Co-Founder and Board Advisor, Anthrolytics
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