Kleopatra-Clairie Chatzigianni

Kleopatra-Clairie Chatzigianni has a distinguished career in Corporate Communication, Customer Communication, and Leadership, with over 40 years of experience in senior positions within the automotive industry, particularly with Toyota and Lexus. Recognized for her strategic mindset and dedication to creating customer-focused experiences, she leads initiatives that blend empathy, collaboration, and innovation. Her approach is guided by the principles of the Toyota Way, such as "Respect for People" and "Kaizen." She holds the highest level of educational certification from the international organization Toastmasters, inspiring professionals across industries to develop leadership and communication skills. Additionally, she has completed prestigious programs such as "Leadership & Communication," "Rhetoric: The Art of Persuasive Writing and Public Speaking" by HarvardX, and the Business Coaching program at the National and Kapodistrian University of Athens. Kleopatra is passionate about researching Accessibility and Inclusion, designing strategies that ensure every customer experience is human-centered, accessible, and inclusive. At the CX Summit 2025, she shares insights and best practices on how accessibility and inclusion contribute to a world where customer experiences are truly "for everyone."