George Bitinis

George Bitinis is a corporate executive with over 20 years of experience in the telecommunications industry, specializing in customer lifecycle management, big data analytics, and customer experience programs. Currently serving as the Senior Manager of Residential Customer Service & Sales at Cosmote eValue, George leads a team of 400+ employees, focusing on first-contact resolution, customer retention, and enhancing the overall customer journey. His expertise extends to designing and implementing customer insight strategies, promoting digital channel adoption, and driving operational excellence. Throughout his career, George has consistently delivered significant business outcomes, including increased customer satisfaction, reduced churn, and streamlined service processes. Holding a Master’s degree in Business Administration from the Economic University of Athens, George has been recognized with multiple awards for his outstanding contributions to customer service and sales excellence.